Terms of service
Terms and Conditions of Sale and Use
Last Updated: August 19, 2026
These Terms and Conditions govern access to tuoosd.shop, use of our website, and purchases made through our online store.
By placing an order, you acknowledge that you have had an opportunity to review the product information, price, shipping conditions, Return and Refund Policy, Privacy Policy, and these Terms before confirming your purchase.
Products
We make reasonable efforts to provide accurate product descriptions, photographs, specifications, sizes, and other information.
However, minor differences in color or appearance may occur due to lighting, photography, screen settings, or normal production variations.
Customers should carefully review the information provided on the relevant product page before ordering.
Prices
Prices displayed to consumers will be presented in accordance with applicable pricing requirements.
French official guidance states that consumer prices must generally be displayed in euros and inclusive of applicable taxes.
The total amount payable for the order will be displayed before final payment confirmation.
Free Standard Shipping
Standard shipping is free for orders accepted through tuoosd.shop.
No standard shipping fee will be added to your order.
Placing an Order
To place an order, customers select the desired products, provide the required information, review their purchase, and complete payment using an available payment method.
Customers are responsible for ensuring that information supplied during checkout is accurate and complete.
This includes:
- Customer name.
- Email address.
- Telephone number where requested.
- Billing information.
- Delivery address.
Following successful submission, an electronic order confirmation will normally be provided.
Acceptance and Cancellation of Orders
We may refuse or cancel an order where there is a legitimate reason, including:
- Suspected fraud.
- Unauthorized payment.
- An obvious pricing or product information error.
- Product unavailability.
- Inability to fulfill the order.
- Violation of these Terms.
- A legal or regulatory restriction.
If we cancel an order after receiving payment, the applicable amount will be refunded.
Payment
Available payment methods are displayed during checkout.
An order may only be processed after the applicable payment has been successfully authorized.
Payments may be handled by third-party payment service providers.
Shipping and Delivery
Standard delivery is free.
Our standard delivery period is:
15–20 days from the date of order confirmation.
French e-commerce rules require traders to communicate delivery information to consumers before the contract is concluded.
Further details are available in our Shipping Policy.
Incorrect Address
Customers are responsible for checking their delivery information before completing checkout.
If you discover an error after ordering, contact:
as soon as possible.
We will make reasonable efforts to correct the information before shipment, but address changes cannot be guaranteed after an order has already been processed or handed to the carrier.
Right of Withdrawal
Unless a statutory exception applies, consumers purchasing at a distance generally have a 14-day right of withdrawal under French consumer rules.
More information is provided in our Return and Refund Policy.
Statutory Consumer Rights
Products remain subject to all mandatory guarantees and consumer rights provided under applicable law.
Nothing in these Terms is intended to exclude or restrict any statutory consumer right that cannot legally be excluded or restricted.
Prohibited Uses
You may not use tuoosd.shop:
- For unlawful or fraudulent purposes.
- To provide false payment information.
- To impersonate another person.
- To attempt unauthorized access to our systems.
- To interfere with website security.
- To distribute malicious software.
- To infringe intellectual property rights.
- In any way that violates applicable law.
Intellectual Property
Unless otherwise indicated, original content belonging to tuoosd.shop, including original text, graphics, layout, branding, and website presentation, is protected by applicable intellectual property laws.
Third-party trademarks, photographs, brand names, logos, and other intellectual property remain the property of their respective owners.
Unauthorized reproduction or commercial exploitation of protected materials is prohibited where required by law.
Liability
We perform our obligations in accordance with applicable law.
Nothing in these Terms limits liability or consumer protections that cannot legally be excluded.
Where permitted by law, we are not responsible for losses caused directly by inaccurate information provided by a customer, misuse of a product, or circumstances outside our reasonable control.
Force Majeure
Our ability to fulfill an order may be affected by events outside our reasonable control, including natural disasters, severe weather, major transportation disruption, strikes, government actions, large-scale technical failures, or other qualifying events.
Mandatory consumer rights remain unaffected.
Privacy
Personal information is handled in accordance with our Privacy Policy.
Privacy questions should be sent to:
Complaints and Consumer Mediation
If you experience a problem with an order, please first contact:
We will make reasonable efforts to resolve complaints amicably.
French businesses selling to consumers are required to provide access to a consumer mediation mechanism and identify the mediator they actually use.
Governing Law
These Terms are subject to applicable law, including mandatory French and European consumer protection provisions where they apply.
Nothing in these Terms deprives a consumer of protections that cannot legally be waived.
Changes to These Terms
We may update these Terms to reflect changes in our website, products, services, business operations, or applicable legislation.
The terms applicable to an order are generally those in force when the order is placed, subject to mandatory law.
Contact
tuoosd.shop
help@tuoosd.shop