Privacy policy

Privacy Policy

Last Updated: August 19, 2026

This Privacy Policy describes how tuoosd.shop collects, uses, stores, shares, and protects personal information when you visit our website, place an order, communicate with us, or otherwise use our services.

Where applicable, personal information is processed in accordance with the General Data Protection Regulation ("GDPR") and other applicable data protection laws.

Personal Information We May Collect

Depending on how you interact with our website, we may collect or process information including:

First and last name.
Billing address.
Shipping address.
Email address.
Telephone number.
Order information.
Products purchased.
Transaction information.
Customer service communications.
IP address.
Browser type.
Device information.
Website usage information.
Cookie and tracking information where permitted.
Information necessary to prevent fraud and protect transactions.

Payment information may be processed by third-party payment service providers used by our store.

How We Use Personal Information

We may process personal information to:

Process and fulfill orders.
Process payments.
Arrange shipping and delivery.
Provide order and tracking information.
Manage returns and refunds.
Respond to customer enquiries.
Provide customer support.
Detect and prevent fraud.
Protect website and transaction security.
Maintain business and transaction records.
Comply with legal, tax, accounting, and regulatory obligations.
Improve our website and services.
Provide marketing communications where legally permitted.

Legal Bases for Processing

Depending on the circumstances, we may process personal information because:

Processing is necessary to perform a contract with you.
Processing is necessary to comply with a legal obligation.
Processing is necessary for legitimate business interests.
You have provided your consent.

Where processing relies on consent, you may withdraw that consent at any time, subject to applicable law.

Shopify

Our online store is operated using the Shopify e-commerce platform.

Certain personal information may therefore be processed by Shopify and associated service providers in connection with hosting, checkout, payments, security, fraud prevention, analytics, and other services necessary to operate the store.

Shopify's current Terms identify Shopify International Limited, incorporated in Ireland, as the relevant Shopify contracting party in the circumstances described in those Terms.

Service Providers

We may disclose information where reasonably necessary to service providers involved in operating our business, including:

Shopify.
Payment service providers.
Shipping and logistics companies.
Fraud prevention providers.
IT and website service providers.
Customer service providers.
Analytics providers where legally permitted.
Professional advisers.
Public authorities where disclosure is legally required.

We do not disclose personal information unnecessarily.

International Transfers

Some service providers may process personal information outside France or the European Economic Area.

Where applicable, international transfers will be made using appropriate legal safeguards required by applicable data protection law.

Cookies and Similar Technologies

tuoosd.shop may use cookies and similar technologies to support:

Website functionality.
Shopping cart functionality.
Checkout.
Website security.
User preferences.
Analytics.
Advertising where permitted.

Certain cookies are strictly necessary for the website to function.

For cookies and tracking technologies that legally require consent, consent should be obtained before they are placed or read. French CNIL guidance confirms that certain non-essential trackers require prior consent.

Where available, customers may manage their preferences through our cookie consent controls.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required to satisfy legal, tax, accounting, fraud prevention, contractual, or dispute-resolution obligations.

Different categories of data may therefore be retained for different periods.

Your Privacy Rights

Subject to applicable law, you may have rights including:

The right to access personal information concerning you.
The right to request correction of inaccurate information.
The right to request deletion of certain information.
The right to request restriction of processing.
The right to object to certain processing.
The right to data portability.
The right to withdraw consent where processing relies on consent.

To exercise a privacy right, contact:

help@tuoosd.shop

We may request reasonable information necessary to confirm your identity before completing certain requests.

Complaints

If you believe your personal data has been processed unlawfully, you may have the right to lodge a complaint with the relevant supervisory authority, including the Commission Nationale de l'Informatique et des Libertés (CNIL) in France.

Security

We use reasonable technical and organizational safeguards intended to protect personal information from unauthorized access, disclosure, loss, misuse, alteration, or destruction.

However, no internet transmission or electronic storage method can guarantee absolute security.