Refund policy

Return and Refund Policy

Last Updated: August 19, 2026

At tuoosd.shop, we want customers to be satisfied with their purchases.

This Return and Refund Policy explains the conditions applicable to withdrawal, returns, damaged or incorrect items, order cancellations, and refunds.

14-Day Right of Withdrawal

Unless a legal exception applies, consumers purchasing goods online generally have the right to withdraw from their purchase within 14 days from the date they receive the goods, without having to provide a reason. This reflects the French rules applicable to distance purchases.

If several goods forming part of the same order are delivered separately, the applicable withdrawal period may begin from receipt of the last relevant item.

To exercise your right of withdrawal, you must clearly inform us of your decision before the applicable withdrawal period expires.

Please contact:

help@tuoosd.shop

Your request should include your order number and sufficient information for us to identify your purchase.

Returning a Product

After notifying us that you wish to exercise your right of withdrawal, the goods must be returned within the applicable legal return period.

Before sending any product back, please contact:

help@tuoosd.shop

Our customer service team will provide the appropriate return instructions.

Please do not return a product to an address printed on the original shipping package unless our customer service team has specifically confirmed that the address should be used for your return.

Where reasonably possible, products should be returned with their original packaging, accessories, labels, and documentation.

Customers may inspect products to establish their nature, characteristics, and proper functioning. Customers may, however, be responsible for any reduction in value resulting from handling beyond what is reasonably necessary for such inspection.

Return Shipping Costs

Where a customer exercises the right of withdrawal solely because of a change of mind, the direct cost of returning the goods is the responsibility of the customer, where permitted by applicable law.

If a product is defective, damaged during delivery, incorrect, or otherwise non-compliant, tuoosd.shop will bear reasonable return costs where required by applicable law.

Damaged, Defective, Incorrect, or Non-Compliant Products

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible at:

help@tuoosd.shop

Please provide:

Your order number.
A description of the issue.
Clear photographs of the affected product where appropriate.
Photographs of the packaging if the issue involves shipping damage.

We will review your request and provide appropriate instructions.

Nothing in this policy limits any mandatory statutory guarantee or consumer right available under applicable French or European law.

Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain categories of goods where an exception is expressly provided by applicable law.

These may include, depending on the circumstances:

Goods made to the consumer's specifications or clearly personalized.
Goods that are liable to deteriorate or expire rapidly.
Certain sealed goods that cannot be returned for health protection or hygiene reasons after being unsealed.
Other products or services expressly excluded by applicable consumer legislation.

Any exception will only be applied where legally applicable.

Refunds

Where a valid right of withdrawal is exercised, the applicable refund will be processed in accordance with applicable law.

For goods, we may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, where permitted by law.

Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed.

Because standard shipping is free on tuoosd.shop, there is no standard outbound shipping charge to deduct from the refund.

After we issue a refund, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.