Shipping policy
Shipping and Delivery Policy
Last Updated: August 19, 2026
Thank you for shopping at tuoosd.shop.
This Shipping and Delivery Policy explains our shipping charges, delivery timeframe, tracking procedures, address changes, delays, and delivery-related issues.
Free Shipping
All accepted orders placed through tuoosd.shop include FREE standard shipping.
There is no standard shipping charge added to your order.
Delivery Time
Our standard estimated delivery timeframe is:
15–20 days from the date of order confirmation.
This delivery period begins after your order has been successfully confirmed.
French e-commerce rules require online sellers to communicate a delivery date or timeframe to consumers and provide remedies where applicable if delivery obligations are not met.
Order Confirmation
After successfully placing your order, you will normally receive an electronic order confirmation.
Please carefully review:
- Products ordered.
- Quantities.
- Customer information.
- Delivery address.
- Email address.
- Other relevant order information.
If you notice an error, contact us as quickly as possible.
Order Processing
Orders are prepared for shipment after the order and payment have been successfully confirmed.
Once an order has entered shipment processing, certain modifications may no longer be possible.
Tracking Information
Where tracking is available for your shipment, tracking information may be:
- Sent to your email address.
- Provided through an order-status page.
- Made available through the relevant carrier.
Tracking information may require some time to update after the parcel has been shipped.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
If you discover an error after placing an order, contact:
immediately.
We will make reasonable efforts to correct the address if the order has not yet been shipped.
Once a parcel has been handed to the carrier, we cannot guarantee that the delivery address can be changed.
Delivery Delays
Although our standard delivery timeframe is 15–20 days, exceptional circumstances may affect transportation.
Possible causes may include:
- Carrier disruption.
- Severe weather.
- Customs procedures where applicable.
- Transportation interruptions.
- Unusually high shipping volumes.
- Local delivery disruptions.
- Exceptional circumstances outside reasonable control.
Where we become aware of a significant delivery issue, we will make reasonable efforts to assist the customer.
Nothing in this Shipping Policy limits statutory rights available to consumers in relation to late or failed delivery.
Package Marked as Delivered but Not Received
If tracking shows that your parcel has been delivered but you cannot locate it, please first:
- Check the delivery location.
- Check with members of your household.
- Check with neighbors where appropriate.
- Check with building reception or management where applicable.
- Review the carrier's tracking information.
If the package still cannot be located, please contact:
and provide your order number.
Damaged Package
If your parcel or product arrives visibly damaged, contact us as soon as reasonably possible at:
Please provide:
- Your order number.
- A description of the damage.
- Clear photographs of the product.
- Photographs of the shipping packaging where relevant.
We will review the issue and provide appropriate assistance.
Incorrect Product
If you receive an item different from the item you ordered, please contact:
Include your order number and photographs of the item received where reasonably necessary.
Contact
For all shipping and delivery enquiries:
tuoosd.shop
help@tuoosd.shop